Responsible Play

Vegastars Responsible Gambling is part of how we operate. We promote safe play and clear controls so customers can enjoy entertainment without harm. We set a minimum age requirement of 18+, provide tools to limit spending and time, and offer routes to step away when needed. This page explains our approach, the practical tools you can use, signs of problem gambling, simple tips to stay in control, and where to get professional help. Use the options in your account or contact support if you need immediate assistance.

Player protection principles

Account safety and responsible play are core. Controls exist to help manage activity and reduce risk. Access to limits, breaks and exclusions is provided. We encourage honest play, clear account records and using limits before problems emerge.

Manage your play

Deposit and loss limits

Set daily, weekly or monthly deposit and loss limits in your account. Limits apply to future wagers and stop further deposits once reached. Change requests may include a waiting period for increases to discourage impulsive changes.

Time limits and session reminders

Use session timers and reality checks to monitor play time. Set automatic reminders or time-outs to break long sessions. Short breaks help maintain perspective and prevent extended play beyond planned budgets.

Self-exclusion and cooling-off

Self-exclusion is available for short or long periods. Choose a cooling-off period if you need a temporary pause, or longer exclusion if you require an extended break. Contact support to activate these options immediately.

Recognising signs of problematic behaviour

Look for warning signs: chasing losses, staking more than intended, neglecting work or family, borrowing money to play, hiding activity, or feeling unable to stop. Noticing several signs is a prompt to use limits or seek help.

Guidance for staying in control

Practical steps: set a strict gambling budget, never chase losses, decide session length before you start, avoid gambling when upset or under the influence, and keep separate funds for bills. Regularly review account statements and limit settings to stay on track.

Access to professional help and support organisations

If gambling is causing harm, contact professional services. In Australia contact Gambling Help Online (www.gamblinghelponline.org.au) for chat and counselling, Lifeline on 13 11 14 for crisis support, or your local health service for referrals. Gamblers Anonymous and community counselling services also provide group and individual support. If you need assistance activating limits or self-exclusion, contact our support team for guidance.